Shipping & Returns

RETURN POLICY

• HOW LONG WILL IT TAKE TO DEAL WITH MY RETURN UNDER YOUR RETURNS POLICY?

  Once your parcel has been received by our team it can take up to 5 days to fulfil your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.

  When we have dealt with your parcel we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take roughly 10 days after we have processed a refund payment for it to appear on your credit card statement. Processing time may vary depending on the Credit Card Company. Orders paid by PayPal, Alipay, WeChat Pay or by Bank Wire Transfer will be refunded to the original account. Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed. If Express Shipment was included free of charge the Refund amount will not be affected. If Express Shipment was added and paid for during checkout by the Client, it will not be included in the Refund amount.

  If, after sending your return to us, you have not received our email confirmation within 10 days, please contact us on "number" (Monday - Friday 8.00am to 10.00pm, Saturday 9am to 5pm, Sunday 10am to 4pm) so we can investigate.

• WHAT IS YOUR RETURNS POLICY?

  We want you to be delighted with your purchase but if you are not you can return any item only if "Size/color", "defective" or "incorrect merchandise" within 28 days of receipt provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging. Our returns policy does not affect your legal right to cancel (see below) or your legal rights in relation to faulty or misdescribed products.

  We will be happy to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges.

• YOUR LEGAL RIGHT TO CANCEL

  You may cancel your order by calling us at "number". To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records. If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us.

  If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card or other payment method that you used to pay. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back or you have supplied evidence of having returned the products to us (whichever is the earliest).

• WHICH ITEMS CANNOT BE RETURNED?

  Whether exercising your legal right to cancel or returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of: Products that are made to your unique specification or that are personalised for you, such as items bearing your name or initials.

  Products sealed for health protection or hygience purposes once you have unsealed them. For example: mattresses, duvets and pillows if the sealed packaging has been opened toiletries or beauty products if the seals have been broken underwear, and earrings once the seals have been removed

  We are able to accept returns only if they are unworn, with the original tags intact. In the interest of hygiene, we ask that you do not remove the protective gusset strip and try on briefs over clothing or your own underwear. Please note that we will be unable to accept returns of any item that is damaged, worn, or has had the protective strip removed.

• HOW DO I RETURN SOMETHING?

  You can send your return by post. The delivery note that came with your parcel has clear instructions of how to do this. Please complete the reverse side of the delivery note with the details of the items you are returning and enclose the note with your returned parcel. Please always include a daytime telephone number and your email address in case we need to contact you about the return.

  If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and customer number if possible. Please let us know what you are returning and why. Make sure your items are securely wrapped and send your return to:

  Returns Department GoMobishop.com Bungalow #173-T, Block #2, P.E.C.H.S, Karachi, Pakistan

  Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel. There is a charge for this service.

• WHAT IF THE ITEM IS FAULTY?

  We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 14 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If a fault develops outside of the 14 day return period, or the item is difficult to package and return, contact us on "number" (Monday - Friday 8.00am to 10.00pm, Saturday 9am to 5pm, Sunday 10am to 4pm) or by email on services@gomobishop.com before you return the item so we can discuss the fault with you and agree the best way forward. Please take extra care of the product and any specific care instructions provided with your purchase.

  Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender* to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.

• CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

  An item that was received as a gift can be returned for an exchange or gift cards. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased. This does not affect the purchaser's legal rights.